Refund policy
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item can be either opened or unopened, but it must be in its original condition as received, including all parts, accessories, and packaging where applicable. Items should not be heavily used or damaged. You will also need the receipt or proof of purchase.
To start a return, you can contact us at info@ordersaturn.com. If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
You can always contact us at info@ordersaturn.com for any return questions.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item so we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain items cannot be returned, such as perishable goods (food, flowers, plants), custom or personalized products, and personal care goods (beauty products). We also do not accept returns on hazardous materials, flammable liquids, or gases. Sale items and gift cards are also non-returnable.
Exchanges
The fastest way to get what you want is to return your item first (if eligible), and once the return is approved, place a new order separately.
European Union 14-Day Cooling-Off Period
If the merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason, provided the item is in acceptable condition (opened or unopened), with original packaging and proof of purchase.
Refunds
We will notify you once we receive and inspect your return and confirm whether the refund is approved. If approved, refunds will be processed to your original payment method within 10 business days. Processing times may vary depending on your bank or card provider. If more than 15 business days have passed since approval, please contact us at info@ordersaturn.com.